At ASSOLUTO, we kindly ask that all items be returned in the same condition in which they were received. We cannot accept returns or exchanges for items that show signs of wear, washing, alteration, damage, or use.

All products must be sent back in their original packaging, complete with every tag attached and fully intact. Please include the original packing slip inside the parcel. Returns from different orders must be shipped separately.

ASSOLUTO is not liable for parcels that are lost, stolen, or damaged during transit.

HOW TO REQUEST A RETURN

To request a return, access your customer account using the email address associated with your order, select the relevant order and follow the instructions provided.

You will receive a verification code by email to access your order.

Once your return request has been submitted, you will receive all the necessary information to proceed.

Should you need any assistance, please contact us at info@assolutostudio.com.

Our return policy applies only to full-price purchases.

Please note: Items purchased from the Sale section are not eligible for returns, refunds, or exchanges. All discounted items are considered final sale.

EXCHANGES

ASSOLUTO does not offer direct exchanges.

To purchase a different size, colour or item, please request a return for the original product and place a new order separately.

This guarantees faster processing and allows you to check the current availability of your preferred item.

RETURN TIMEFRAME

Returns are accepted within 14 days from the delivery date.
Orders placed between November 30th and December 31st may be returned until January 10th.

SHIPPING COSTS AND RETURN LABELS

All return-related costs — including shipping fees, duties, and taxes — are the customer’s responsibility. We recommend using a tracked shipping service and keeping your tracking number for reference.

At this time, return labels are available only for European orders. When we provide a return label, the cost of the selected shipping method will be deducted from your refund. You can refer to our Shipping Policy for all applicable rates.

REFUND PROCESSING

Once your return reaches us, refunds are issued within 7 days, often sooner. You will receive an email confirming that your refund has been completed. Please note that additional processing time may vary depending on your bank or payment provider.

Shipping fees, duties, and any local import taxes are non-refundable.

If you wish, you may include a brief note explaining the reason for your return—we truly appreciate your feedback.

If you’d like to learn more, please refer to our full Terms & Conditions.